Learning Outcome:

1. Understand the focuses of the business

2. Be able to develop plans for businesses

3. Be able to evaluate and develop skills of management and staff.

Learning Outcome:

1. Understand the focuses of the business

2. Be able to develop plans for businesses

3. Be able to evaluate and develop skills of management and staff.

earning Outcome:

1. Understand the nature of the conference and banqueting sector and the factors influencing its development

2. Understand the key strategic and operational issues involved in the effective management of conference and banqueting events

3. Understand food production and service systems

4. Understand the ergonomic considerations in the organisation of conference and banqueting events.

Learning Outcome:

1. Understand the nature of the conference and banqueting sector and the factors influencing its development

2. Understand the key strategic and operational issues involved in the effective management of conference and banqueting events

3. Understand food production and service systems

4. Understand the ergonomic considerations in the organisation of conference and banqueting events.

Learning Outcome:

1. Understand how to formulate a research specification

2. Be able to implement the research project within agreed procedures and to specification

3. Be able to evaluate the research outcomes

4. Be able to present the research outcomes

Learning Outcome:

1. Understand how to formulate a research specification

2. Be able to implement the research project within agreed procedures and to specification

3. Be able to evaluate the research outcomes

4. Be able to present the research outcomes

Unit 9: Human Resource Management for Service Industries

1. Understand human resource management

2. Understand the effect of employee relations and employment law on service industries businesses

3. Understand the recruitment and selection process

4. Understand training and development in service industries businesses

Unit 9: Human Resource Management for Service Industries

1. Understand human resource management

2. Understand the effect of employee relations and employment law on service industries businesses

3. Understand the recruitment and selection process

4. Understand training and development in service industries businesses

Unit 40: Tour Operations Management
1. Understand the tour operators industry within the travel and tourism sector

2. Understand stages involved in creating holidays

3. Be able to review brochures and methods of distribution used to sell holidays

4. Understand strategic and tactical decision making for tour operators

Unit 40: Tour Operations Management
1. Understand the tour operators industry within the travel and tourism sector

2. Understand stages involved in creating holidays

3. Be able to review brochures and methods of distribution used to sell holidays

4. Understand strategic and tactical decision making for tour operators

Unit 12: Hospitality Operations Management
1. Understand the operational and economic characteristics of hospitality operations 2

2. Understand product development within hospitality environments

3. Understand pricing and profitability concepts within hospitality operations

4. Be able to use appraisal techniques to analyse and improve operational performance 

Unit 12: Hospitality Operations Management
1. Understand the operational and economic characteristics of hospitality operations 2

2. Understand product development within hospitality environments

3. Understand pricing and profitability concepts within hospitality operations

4. Be able to use appraisal techniques to analyse and improve operational performance 

Learning Outcomes

1. Understand the concepts of marketing in a services industry context
2. Understand the role of the marketing mix
3. Be able to use the promotional mix
4. Understand the marketing cycle in a services industry environment.

Learning Outcomes

1. Understand the concepts of marketing in a services industry context
2. Understand the role of the marketing mix
3. Be able to use the promotional mix
4. Understand the marketing cycle in a services industry environment.

Learning Outcomes

1. Understand the operational responsibilities of a facilities manager
2. Understand the legal, health, safety and environmental obligations to be addressed by facilities operations
3. Be able to use a range of administrative systems to support facilities operations
4. Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities.

Learning Outcomes

1. Understand the operational responsibilities of a facilities manager
2. Understand the legal, health, safety and environmental obligations to be addressed by facilities operations
3. Be able to use a range of administrative systems to support facilities operations
4. Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities.

Learning Outcomes

1. Understand the current structure of the hospitality industry
2. Understand staffing in the hospitality industry
3. Understand recent developments affecting hospitality
4. Be able to recognise potential trends and developments in hospitality.

Learning Outcomes

1. Understand the current structure of the hospitality industry
2. Understand staffing in the hospitality industry
3. Understand recent developments affecting hospitality
4. Be able to recognise potential trends and developments in hospitality.

Unit 3: Customer Service
1. Understand customer service policies within business and services contexts

2. Understand the purpose of promoting a customer-focused culture

3. Be able to investigate customer requirements and expectations

4. Be able to provide customer service within business and services contexts to meet required standards.

Unit 3: Customer Service
1. Understand customer service policies within business and services contexts

2. Understand the purpose of promoting a customer-focused culture

3. Be able to investigate customer requirements and expectations

4. Be able to provide customer service within business and services contexts to meet required standards.

Unit 3: Customer Service
1. Understand customer service policies within business and services contexts

2. Understand the purpose of promoting a customer-focused culture

3. Be able to investigate customer requirements and expectations

4. Be able to provide customer service within business and services contexts to meet required standards.

Unit 2: Finance in Hospitality Industry
1. Understand  sources  of  funding  and  income  generation  for  business and services industries

2. Understand business in terms of the elements of cost

3. Be able to evaluate business accounts

4. Be able to analyse business performance by the application of ratios 5. Be able to apply the concept of marginal costing.