Research Project-HM15 &16
Learning Outcome:
1. Understand how to formulate a research specification
2. Be able to implement the research project within agreed procedures and to specification
3. Be able to evaluate the research outcomes
4. Be able to present the research outcomes
Research Project -HM13 & 14
Learning Outcome:
1. Understand how to formulate a research specification
2. Be able to implement the research project within agreed procedures and to specification
3. Be able to evaluate the research outcomes
4. Be able to present the research outcomes
Conference and Banqueting Management- HM16
Learning Outcome:
1. Understand the nature of the conference and banqueting sector and the factors influencing its development
2. Understand the key strategic and operational issues involved in the effective management of conference and banqueting events
3. Understand food production and service systems
4. Understand the ergonomic considerations in the organisation of conference and banqueting events.
Conference and Banqueting Management-HM13,14&15
Learning Outcome:
1. Understand the nature of the conference and banqueting sector and the factors influencing its development
2. Understand the key strategic and operational issues involved in the effective management of conference and banqueting events
3. Understand food production and service systems
4. Understand the ergonomic considerations in the organisation of conference and banqueting events.
Business Health Check-HM16
Learning Outcome:
1. Understand the focuses of the business
2. Be able to develop plans for businesses
3. Be able to evaluate and develop skills of management and staff.
Business Health Check -HM15
Learning Outcome:
1. Understand the focuses of the business
2. Be able to develop plans for businesses
3. Be able to evaluate and develop skills of management and staff.
Business Health Check-HM13+HM14
Learning Outcome:
1. Understand the focuses of the business
2. Be able to develop plans for businesses
3. Be able to evaluate and develop skills of management and staff.
Tour Operations Management (HM15+HM16)
Unit 40: Tour Operations Management
1. Understand the tour operators industry within the travel and tourism sector
2. Understand stages involved in creating holidays
3. Be able to review brochures and methods of distribution used to sell holidays
4. Understand strategic and tactical decision making for tour operators
Human Resource Management for Service Industries (HM15+HM16)
Unit 9: Human Resource Management for Service Industries
1. Understand human resource management
2. Understand the effect of employee relations and employment law on service industries businesses
3. Understand the recruitment and selection process
4. Understand training and development in service industries businesses
Hospitality Operations Management (HM 15+ HM16)
Unit 12: Hospitality Operations Management
1. Understand the operational and economic characteristics of hospitality operations 2
2. Understand product development within hospitality environments
3. Understand pricing and profitability concepts within hospitality operations
4. Be able to use appraisal techniques to analyse and improve operational performance
Hospitality Operations Management (HM13+HM14)
Unit 12: Hospitality Operations Management
1. Understand the operational and economic characteristics of hospitality operations
2. Understand product development within hospitality environments
3. Understand pricing and profitability concepts within hospitality operations
4. Be able to use appraisal techniques to analyse and improve operational performance
Human Resource Management in Service Industries (HM13+HM14)
Unit 9: Human Resource Management for Service Industries
1. Understand human resource management
2. Understand the effect of employee relations and employment law on service industries businesses
3. Understand the recruitment and selection process
4. Understand training and development in service industries businesses
Tour Operations Management (HM13+HM14)
Unit 40: Tour Operations Management
1. Understand the tour operators industry within the travel and tourism sector
2. Understand stages involved in creating holidays
3. Be able to review brochures and methods of distribution used to sell holidays
4. Understand strategic and tactical decision making for tour operators
The contemporary Hospitality Industry (HM 13,14)
Learning Outcome:
1. Understand the current structure of the hospitality industry
2. Understand staffing in the hospitality industry
3. Understand recent developments affecting hospitality
4. Be able to recognise potential trends and developments in hospitality
The contemporary Hospitality Industry (HM15,16)
Learning Outcome:
1. Understand the current structure of the hospitality industry
2. Understand staffing in the hospitality industry
3. Understand recent developments affecting hospitality
4. Be able to recognise potential trends and developments in hospitality
Facilities Operations and Management (HM15)
Learning Outcome:
1. Understand the operational responsibilities of a facilities manager
2. Understand the legal, health, safety and environmental obligations to be addressed by facilities operations
3. Be able to use a range of administrative systems to support facilities operations
4. Be able to use appropriate criteria to carry out evaluation and review of the
quality and effectiveness of the facilities.
Facilities Operations and Management (HM 14)
Learning Outcomes
1. Understand the operational responsibilities of a facilities manager
2. Understand the legal, health, safety and environmental obligations to be addressed by facilities operations
3. Be able to use a range of administrative systems to support facilities operations
4. Be able to use appropriate criteria to carry out evaluation and review of the
quality and effectiveness of the facilities.
Facilities Operations and Management (HM 13,16)
Learning Outcome:
1. Understand the operational responsibilities of a facilities manager
2. Understand the legal, health, safety and environmental obligations to be addressed by facilities operations
3. Be able to use a range of administrative systems to support facilities operations
4. Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities.
Marketing in Hospitality (HM 13,14,15,16)
Learning Outcome:
1. Understand the concepts of marketing in a services industry context
2. Understand the role of the marketing mix
3. Be able to use the promotional mix
4. Understand the marketing cycle in a services industry environment
Rooms Division Operations Management (HM 13)
Learning Outcomes
1. Understand services provided by the rooms division in diverse contexts.2. Understand the impact of contemporary management issues on the effective management and business performance in the front of house area.
3. Understand factors that contribute to effective management and business performance in the accommodation service function.
4. Be able to apply techniques to maximise and measure occupancy and rooms revenue.
Rooms Division Operations Management (HM 14 + 16)
Learning Outcomes
1. Understand services provided by the rooms division in diverse contexts.2. Understand the impact of contemporary management issues on the effective management and business performance in the front of house area.
3. Understand factors that contribute to effective management and business performance in the accommodation service function.
4. Be able to apply techniques to maximise and measure occupancy and rooms revenue.
Rooms Division Operations Management (HM 15)
Learning Outcomes
1. Understand services provided by the rooms division in diverse contexts.2. Understand the impact of contemporary management issues on the effective management and business performance in the front of house area.
3. Understand factors that contribute to effective management and business performance in the accommodation service function.
4. Be able to apply techniques to maximise and measure occupancy and rooms revenue.
The Developing Manager (HM 14 + 16)
Learning Outcomes
- Understand principles and practices of management behaviour
- Be able to review own potential as a prospective manager
- Be able to show managerial skills within a business and services context
- Be able to create a career development plan for employment within a business and services context.
The Developing Manager (HM 13+15)
Learning Outcomes
- Understand principles and practices of management behaviour
- Be able to review own potential as a prospective manager
- Be able to show managerial skills within a business and services context
- Be able to create a career development plan for employment within a business and services context.