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Customer Service (HM13+14+16)
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Customer Service - HND HM Study Manual
19 September - 25 September
Customer Service Lec 01
Customer Service Lec 01
UHB CUSTOMER SERVICE
26 September - 2 October
Customer Service Unit 03 - Assessment Briefs
CSL 02
Lessons Objectives
3 October - 9 October
Activity
Communication Methods and Evaluation
Class Activity
10 October - 16 October
Customer Perception and Service Provisions
Customer Service Lecture 04
17 October - 23 October
Presentation
Presentation
31 October - 6 November
Sources of information on Customer requirements & Satisfaction Level
Primary & Secondary Data
Qualitative & quantitative Research
7 November - 13 November
Role play - Delivering Customer Service in a Business Environment
14 November - 20 November
Customer Satisfaction Notes
21 November - 27 November
EFFECTIVE CUSTOMER SERVICE (1)
28 November - 4 December
CustomerSatisfaction Survey Questions
Delivering Exceptional Customer Service CSN
5 December - 11 December
Revision for Customer Service Unit 3
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BTEC HND In Hospitality Management (Gants Hill)
Summary
Course info
Customer Service (HM13+14+16)
Teacher:
Asraf Karim
Assessor:
Bruce A J McLauchlan FRSPH
Assessor:
Anthony Oyekanmi
Skill Level
:
Beginner
