Skip to main content
Customer Service (HM13+14+16)
0%
Previous
Course data
General
Announcements
Re-submission Link
Customer Service - HND HM Study Manual
19 September - 25 September
Customer Service Lec 01
Customer Service Lec 01
UHB CUSTOMER SERVICE
26 September - 2 October
Customer Service Unit 03 - Assessment Briefs
CSL 02
Lessons Objectives
3 October - 9 October
Activity
Communication Methods and Evaluation
Class Activity
10 October - 16 October
Customer Perception and Service Provisions
Customer Service Lecture 04
17 October - 23 October
Presentation
Presentation
31 October - 6 November
Sources of information on Customer requirements & Satisfaction Level
Primary & Secondary Data
Qualitative & quantitative Research
7 November - 13 November
Role play - Delivering Customer Service in a Business Environment
14 November - 20 November
Customer Satisfaction Notes
21 November - 27 November
EFFECTIVE CUSTOMER SERVICE (1)
28 November - 4 December
CustomerSatisfaction Survey Questions
Delivering Exceptional Customer Service CSN
5 December - 11 December
Revision for Customer Service Unit 3
Next
Side panel
Categories
All categories
BTEC HND Business (Ilford)
January 2022
April 2022
September 2022
January 2023
April 2023
September 2023
January 2024
April 2024
September 2024
BTEC HND In Hospitality Management (Gants Hill)
November 2012
September 2015
September 2016
September 2017
September 2018
September 2019
September 2020
January 2021
September 2021
January 2022
September 2022
JANUARY 2023
September2023
January 2024
September 2024
FDA Hospitality Management
Autumn 2017
Spring 2018
Autumn 2016
Spring-2017
BTEC HND In Business (Gants Hill)
NCL Skills
London Metropolitan University (Top Up)
BA (Honours) Business
Autumn 2021 (BABUS1 - SEPT21 - GH)
Autumn 2021 (BABUS2 - SEPT21 - GH)
SPRING 2022 (BA BUS1 - SEPT21 - GH)
Autumn 2022 (BABUS1 - SEPT22 - GH)
Autumn 2022 (BABUS2 - SEPT22 - GH)
SPRING 2023 (BA BUS1 - SEPT22 - GH)
SPRING 2023 (BA BUS2 - SEPT22 - GH)
SPRING 2023 (BA BUS3 - JAN23 - GH)
AUTUMN 2023 (BA BUS1 - SEPT23 - GH)
AUTUMN 2023 (BA BUS2 - SEPT23 - GH)
AUTUMN 2023 (BA BUS3 - JAN23 - GH)
SPRING 2024 (BA BUS1 - SEPT23 - GH)
SPRING 2024 (BA BUS2 - SEPT23 - GH)
SPRING 2024 (BA BUS3 - JAN 24 - GH)
SUMMER 2024 (BA BUS1 - SEPT23 - GH)
SUMMER 2024 (BA BUS2 - SEPT23 - GH)
SUMMER 2024 (BA BUS3 - JAN 24 - GH)
AUTUMN 2024 (BA BUS3 - JAN 24 - GH)
BA (Honours) Hospitality Management
Autumn 2021 (BA HM1 - SEPT21 - GH)
Autumn 2021 (BA HM2 - SEPT21 - GH)
SPRING 2022 (BA HM 1 - SEPT21 - GH)
SPRING 2022 (BA HM2 - SEPT21 - GH)
SPRING 2022 (BA HM3 - JAN22 - GH)
Autumn 2022 (BA HM1 - SEPT22 - GH)
Autumn 2022 (BA HM2 - SEPT22 - GH)
Autumn 2022 (BA HM3 - JAN22 - GH)
SPRING 2023 (BA HM1 - SEPT22 - GH)
SPRING 2023 (BA HM2 - SEPT22 - GH)
SPRING 2023 (BA HM3 - JAN23 - GH)
AUTUMN 2023 (BA HM1 - SEPT23 - GH)
AUTUMN 2023 (BA HM2 - SEPT23 - GH)
AUTUMN 2023 (BA HM3 - JAN23 - GH)
SPRING 2024 (BA HM1 - SEPT23 - GH)
SPRING 2024 (BA HM2 - SEPT23 - GH)
SPRING 2024 (BA HM3 - JAN 24 - GH)
SUMMER 2024 (BA HM1 - SEPT23 - GH)
SUMMER 2024 (BA HM2 - SEPT23 - GH)
SUMMER 2024 (BA HM3 - JAN 24 - GH)
AUTUMN 2024 (BA HM3 - JAN 24 - GH)
FdA-Business
SPRING2021 (FdABUS-Year 1- SEPT20 - GH)
SPRING 2022 (FdA BUS Year 1 - SEPT21 - GH)
SPRING 2022 (FdA BUS Year 2 - SEPT21 - GH)
Autumn 2022 (FdA BUS Year 2 - SEPT 21 - GH)
Autumn 2022 (FdA BUS Year 1 - SEPT 22 - GH)
SPRING 2023 (FdA BUS Year 1 - SEPT22 - GH)
SPRING 2023 (FdA BUS Year 2 - SEPT21 - GH)
AUTUMN 2023 (FdA BUS Year 1 - SEPT23 - GH)
AUTUMN 2023 (FdA BUS Year 2 - SEPT22 - GH)
SPRING 2024 (FdA BUS Year 1 - SEPT23 - GH)
SPRING 2024 (FdA BUS Year 2 - SEPT22 - GH)
AUTUMN 2024 (FdA BUS Year 2 - SEPT23 - GH)
FdA - Hospitality Management
Autumn 2021 (FdA Y1 - JAN 21 - GH)
Autumn 2021 (FdA Y2 - JAN 20 - GH)
SPRING 2022 (FdA HM Y2- JAN21 - GH)
SPRING 2022 (FdA HM Y1 - JAN22 - GH)
AUTUMN 2022 (FdA HM Y2- JAN21 - GH)
AUTUMN 2022 (FdA HM Y2 - SEPT 21 - GH)
AUTUMN 2022 (FdA HM Y1 - JAN22 - GH)
SPRING 2023 (FdA HM Y1 - JAN23 - GH)
SPRING 2023 (FdA HM Y2 - SEPT21 - GH)
SPRING 2023 (FdA HM Y2 - JAN22 - GH)
AUTUMN 2023 (FdA HM Y1 - JAN23 - GH)
AUTUMN 2023 (FdA HM Y1 - SEPT23 - GH)
AUTUMN 2023 (FdA HM Y2 - JAN22 - GH)
SPRING 2024 (FdA HM Y1 - JAN24 - GH)
SPRING 2024 (FdA HM Y1 - SEPT23 - GH)
SPRING 2024 (FdA HM Y2 - JAN23 - GH)
AUTUMN 2024 (FdA HM Y2 - SEPT23 - GH)
AUTUMN 2024 (FdA HM Y1 - JAN24 - GH)
AUTUMN 2024 (FdA HM Y2 - JAN23 - GH)
MA International Business
Spring 2021 (MA - SEPT 20 - GH)
SPRING 2022 (MA - SEPT21 - GH)
Autumn 2022 (MA - SEPT22 - GH)
SPRING 2023 (MA - SEPT22 - GH)
AUTUMN 2023 (MA - SEPT23 - GH)
SPRING 2024 (MA - SEPT23 - GH)
BTEC DET (Ilford)
BTEC HND Business (Broadstairs)
September 2023
September 2024
BTEC HND In Hospitality Management (Broadstairs)
January 2024
University of West London (UWL)
BA (Hons) Hospitality Management (Top-Up)
AUTUMN 2024 (BA HM1 - SEPT24 - GH)
AUTUMN 2024 (BA HM2 - SEPT24 - GH)
BA (Hons) Business (Top-up)
AUTUMN 2024 (BA BUS1 - SEPT24 - GH)
AUTUMN 2024 (BA BUS2 - SEPT24 - GH)
FdA Hospitality Management
AUTUMN 2024 (FdA HM Y1 - SEPT24 - GH)
FdA Business
AUTUMN 2024 (FdA BUS Y1 - SEPT24 - GH)
MA International Business
AUTUMN 2024 (MA - SEPT24 - GH)
Home
Search
Search
Search
Search
Close
Toggle search input
Staff Log in
Username
Username
Password
Password
Forgot your password?
Staff Log in
Or login using your account
Categories
Collapse
Expand
All categories
BTEC HND Business (Ilford)
January 2022
April 2022
September 2022
January 2023
April 2023
September 2023
January 2024
April 2024
September 2024
BTEC HND In Hospitality Management (Gants Hill)
November 2012
September 2015
September 2016
September 2017
September 2018
September 2019
September 2020
January 2021
September 2021
January 2022
September 2022
JANUARY 2023
September2023
January 2024
September 2024
FDA Hospitality Management
Autumn 2017
Spring 2018
Autumn 2016
Spring-2017
BTEC HND In Business (Gants Hill)
NCL Skills
London Metropolitan University (Top Up)
BA (Honours) Business
Autumn 2021 (BABUS1 - SEPT21 - GH)
Autumn 2021 (BABUS2 - SEPT21 - GH)
SPRING 2022 (BA BUS1 - SEPT21 - GH)
Autumn 2022 (BABUS1 - SEPT22 - GH)
Autumn 2022 (BABUS2 - SEPT22 - GH)
SPRING 2023 (BA BUS1 - SEPT22 - GH)
SPRING 2023 (BA BUS2 - SEPT22 - GH)
SPRING 2023 (BA BUS3 - JAN23 - GH)
AUTUMN 2023 (BA BUS1 - SEPT23 - GH)
AUTUMN 2023 (BA BUS2 - SEPT23 - GH)
AUTUMN 2023 (BA BUS3 - JAN23 - GH)
SPRING 2024 (BA BUS1 - SEPT23 - GH)
SPRING 2024 (BA BUS2 - SEPT23 - GH)
SPRING 2024 (BA BUS3 - JAN 24 - GH)
SUMMER 2024 (BA BUS1 - SEPT23 - GH)
SUMMER 2024 (BA BUS2 - SEPT23 - GH)
SUMMER 2024 (BA BUS3 - JAN 24 - GH)
AUTUMN 2024 (BA BUS3 - JAN 24 - GH)
BA (Honours) Hospitality Management
Autumn 2021 (BA HM1 - SEPT21 - GH)
Autumn 2021 (BA HM2 - SEPT21 - GH)
SPRING 2022 (BA HM 1 - SEPT21 - GH)
SPRING 2022 (BA HM2 - SEPT21 - GH)
SPRING 2022 (BA HM3 - JAN22 - GH)
Autumn 2022 (BA HM1 - SEPT22 - GH)
Autumn 2022 (BA HM2 - SEPT22 - GH)
Autumn 2022 (BA HM3 - JAN22 - GH)
SPRING 2023 (BA HM1 - SEPT22 - GH)
SPRING 2023 (BA HM2 - SEPT22 - GH)
SPRING 2023 (BA HM3 - JAN23 - GH)
AUTUMN 2023 (BA HM1 - SEPT23 - GH)
AUTUMN 2023 (BA HM2 - SEPT23 - GH)
AUTUMN 2023 (BA HM3 - JAN23 - GH)
SPRING 2024 (BA HM1 - SEPT23 - GH)
SPRING 2024 (BA HM2 - SEPT23 - GH)
SPRING 2024 (BA HM3 - JAN 24 - GH)
SUMMER 2024 (BA HM1 - SEPT23 - GH)
SUMMER 2024 (BA HM2 - SEPT23 - GH)
SUMMER 2024 (BA HM3 - JAN 24 - GH)
AUTUMN 2024 (BA HM3 - JAN 24 - GH)
FdA-Business
SPRING2021 (FdABUS-Year 1- SEPT20 - GH)
SPRING 2022 (FdA BUS Year 1 - SEPT21 - GH)
SPRING 2022 (FdA BUS Year 2 - SEPT21 - GH)
Autumn 2022 (FdA BUS Year 2 - SEPT 21 - GH)
Autumn 2022 (FdA BUS Year 1 - SEPT 22 - GH)
SPRING 2023 (FdA BUS Year 1 - SEPT22 - GH)
SPRING 2023 (FdA BUS Year 2 - SEPT21 - GH)
AUTUMN 2023 (FdA BUS Year 1 - SEPT23 - GH)
AUTUMN 2023 (FdA BUS Year 2 - SEPT22 - GH)
SPRING 2024 (FdA BUS Year 1 - SEPT23 - GH)
SPRING 2024 (FdA BUS Year 2 - SEPT22 - GH)
AUTUMN 2024 (FdA BUS Year 2 - SEPT23 - GH)
FdA - Hospitality Management
Autumn 2021 (FdA Y1 - JAN 21 - GH)
Autumn 2021 (FdA Y2 - JAN 20 - GH)
SPRING 2022 (FdA HM Y2- JAN21 - GH)
SPRING 2022 (FdA HM Y1 - JAN22 - GH)
AUTUMN 2022 (FdA HM Y2- JAN21 - GH)
AUTUMN 2022 (FdA HM Y2 - SEPT 21 - GH)
AUTUMN 2022 (FdA HM Y1 - JAN22 - GH)
SPRING 2023 (FdA HM Y1 - JAN23 - GH)
SPRING 2023 (FdA HM Y2 - SEPT21 - GH)
SPRING 2023 (FdA HM Y2 - JAN22 - GH)
AUTUMN 2023 (FdA HM Y1 - JAN23 - GH)
AUTUMN 2023 (FdA HM Y1 - SEPT23 - GH)
AUTUMN 2023 (FdA HM Y2 - JAN22 - GH)
SPRING 2024 (FdA HM Y1 - JAN24 - GH)
SPRING 2024 (FdA HM Y1 - SEPT23 - GH)
SPRING 2024 (FdA HM Y2 - JAN23 - GH)
AUTUMN 2024 (FdA HM Y2 - SEPT23 - GH)
AUTUMN 2024 (FdA HM Y1 - JAN24 - GH)
AUTUMN 2024 (FdA HM Y2 - JAN23 - GH)
MA International Business
Spring 2021 (MA - SEPT 20 - GH)
SPRING 2022 (MA - SEPT21 - GH)
Autumn 2022 (MA - SEPT22 - GH)
SPRING 2023 (MA - SEPT22 - GH)
AUTUMN 2023 (MA - SEPT23 - GH)
SPRING 2024 (MA - SEPT23 - GH)
BTEC DET (Ilford)
BTEC HND Business (Broadstairs)
September 2023
September 2024
BTEC HND In Hospitality Management (Broadstairs)
January 2024
University of West London (UWL)
BA (Hons) Hospitality Management (Top-Up)
AUTUMN 2024 (BA HM1 - SEPT24 - GH)
AUTUMN 2024 (BA HM2 - SEPT24 - GH)
BA (Hons) Business (Top-up)
AUTUMN 2024 (BA BUS1 - SEPT24 - GH)
AUTUMN 2024 (BA BUS2 - SEPT24 - GH)
FdA Hospitality Management
AUTUMN 2024 (FdA HM Y1 - SEPT24 - GH)
FdA Business
AUTUMN 2024 (FdA BUS Y1 - SEPT24 - GH)
MA International Business
AUTUMN 2024 (MA - SEPT24 - GH)
Home
BTEC HND In Hospitality Management (Gants Hill)
Summary
Course info
Customer Service (HM13+14+16)
Teacher:
Asraf Karim
Assessor:
Bruce A J McLauchlan FRSPH
Assessor:
Anthony Oyekanmi
Skill Level
:
Beginner
