Unit 3: Customer Service
1. Understand customer service policies within business and services contexts
2. Understand the purpose of promoting a customer-focused culture
3. Be able to investigate customer requirements and expectations
4. Be able to provide customer service within business and services contexts to meet required standards.
- Assessor: Bruce A J McLauchlan FRSPH
- Assessor: Anthony Oyekanmi
- Assessor: Lalajike Vishwanath Sadanand
Skill Level: Beginner