Learning Outcomes

1. Understand services provided by the rooms division in diverse contexts
2. Understand the impact of contemporary management issues on the effective management and business performance in the front of house area
3. Understand factors that contribute to effective management and business performance in the accommodation service function
4. Be able to apply techniques to maximise and measure occupancy and rooms revenue.

Learning Outcomes

1. Understand different food and beverage production and service systems
2. Understand the financial controls used in food and beverage operations
3. Be able to devise menus for hospitality events
4. Be able to provide food and beverage services for hospitality events.