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Managing Customer Experience (HM 21 & HM 22)
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MCE-UHB-2018
MCE-AB-2018
Unit 2-Managing The Customer Experience-Study Manual
MCE-AB-AB-2018
Assignment Cover Sheet
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17 September - 23 September
MCE-Week One Slides
24 September - 30 September
MCE-Week Two Slides
1 October - 7 October
MCE-Week Three Slides - Webinar
MCE-Week Three Slides
8 October - 14 October
MCE-Week 4 Slides
15 October - 21 October
Shelf Building
MCE-Week 5 Slides
22 October - 28 October
HALF TERM WEEK
29 October - 4 November
MCE-Week 6 Slides
5 November - 11 November
MCE-Week 7 Slides
12 November - 18 November
Cafe Visits
19 November - 25 November
Cafe Visits
26 November - 2 December
Revision Week - Assessment Requirements
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Summary
Course info
Managing Customer Experience (HM 21 & HM 22)
Teacher:
Raziur Chowdhury
Assessor:
Bruce A J McLauchlan FRSPH
Assessor:
Anthony Oyekanmi
Assessor:
Cynthia Poyton
Assessor:
Lalajike Vishwanath Sadanand
Skill Level
:
Beginner