Learning Outcomes
By the end of this unit a student will be able to:
LO1 Investigate how to manage finance and record transactions to minimise costs responsibly within the hospitality industry
LO2 Produce a workforce action plan for recruiting and retaining talent to address skills shortages in a hospitality organisation
LO3 Identify the potential impact of legal and ethical considerations on a hospitality business
LO4 Apply a range of communication tools in a hospitality context to create a positive guest experience.
- Assessor: Eva Cseri
- Assessor: Chukwuka Ehighibe
- Assessor: Lalajike Vishu Sadanand
- Assessor: Lalajike Vishwanath Sadanand
Skill Level: Beginner