The ability to lead and manage effectively is highly sought after by service industry
employers as they seek to produce and develop managers that can motivate, enthuse
and build respect throughout their workforce.
This unit is a Pearson-set unit. Tutors will choose a topic based on a theme and
selection of topics provided by Pearson (this will change annually). The unit will enable
students to explore and examine a relevant and current topical aspect of leadership
and management in the context of the service sector environment.
This unit also enables students to gain understanding of leadership and management
principles, and to review their potential for a career in management in the service
sector. After exploring organisations’ structures and cultures they will learn classical
management theories and leadership styles and how these are applied to managing
commercial organisations.
In addition to the students gaining a good understanding of how management
theories are practiced in today’s industries they will evaluate effective management
and leadership skills for the service industries through application and reflection on
skills required and applied in a service industry context
