The sector is an integral part of the hospitality industry and this unit will provide
students with a comprehensive understanding of the diverse accommodation services
available to guests. Students will gain an overview of accommodation services, the
different forms of ownership and classification systems. The functions of the front
office will be introduced and they will explore the role the front office plays within
accommodation services. The importance of housekeeping management will also be
assessed along with the facilities and security functions of accommodation services.
Students will be able to identify trends and technologies for the sector and the impact
they have on the different functions, services and guest provisions.